Legal

Terms and Conditions

Uk Unseen is part of GTO Global Travel Organization.

Last updated: September 2026

Membership

Membership is personal and for private use only. It cannot be shared, transferred, sold, or used for resale.
Full discounts apply when the named member is travelling. A lower discount may apply when booking for other people.
Only one offer, voucher, discount, or price match can be used per booking.

Booking and payment

Please send booking requests at least 21 days before your travel, check-in, event, or service date.
Requests made less than 21 days before travel may be accepted only if availability allows. Extra charges or different cancellation rules may apply.
Quotes are valid for 2 hours. Prices and availability are confirmed only after payment is received and we send written confirmation.
Payments are normally made in GBP through an approved payment link, bank transfer, PayPal, or card payment.
Within 30 minutes of payment, please send your payment confirmation, the full legal names of all travellers, and their nationalities on WhatsApp 447990271189.
You are responsible for making sure names and travel details exactly match passports and other travel documents.

Discounts and price matching

Hotel price matching applies to comparable public base rates on Booking.com or Expedia.com.
Send a complete screenshot to WhatsApp 447990271189 within one hour of seeing a lower price.
Price matching does not apply to member-only, app-only, loyalty, voucher, cashback, package, or non-public rates.

Changes, cancellations and refunds

Bookings within 14 days of travel, check-in, or an event are normally non-refundable, unless the supplier’s terms or the law say otherwise.
Event, theatre, sports, attraction, and train tickets are normally non-refundable after purchase.
Refunds depend on the booking and supplier cancellation terms.

Third-party suppliers

Flights, hotels, transport, tickets, tours, and activities may be provided by independent suppliers with their own terms.
Unless we confirm otherwise, we act as a booking intermediary and cannot accept responsibility for supplier delays, cancellations, or changes, except where the law requires us to do so.
Nothing in these terms affects your legal consumer rights.

Booking and payment

Please send booking requests at least 21 days before your travel, check-in, event, or service date.

Requests made less than 21 days before travel may be accepted only if availability allows. Extra charges or different cancellation rules may apply.

Quotes are valid for 2 hours. Prices and availability are confirmed only after payment is received and we send written confirmation.

Payments are normally made in GBP through an approved payment link, bank transfer, PayPal, or card payment.

Within 30 minutes of payment, please send your payment confirmation, the full legal names of all travellers, and their nationalities on WhatsApp 447990271189.

You are responsible for making sure names and travel details exactly match passports and other travel documents.

Changes, cancellations and refunds

Bookings within 14 days of travel, check-in, or an event are normally non-refundable, unless the supplier’s terms or the law say otherwise.

Event, theatre, sports, attraction, and train tickets are normally non-refundable after purchase.

Refunds depend on the booking and supplier cancellation terms.

Third-party suppliers

Flights, hotels, transport, tickets, tours, and activities may be provided by independent suppliers with their own terms.

Unless we confirm otherwise, we act as a booking intermediary and cannot accept responsibility for supplier delays, cancellations, or changes, except where the law requires us to do so.

Nothing in these terms affects your legal consumer rights.