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Legal

Terms and Conditions

Uk Unseen is part of GTO Global Travel Organization.

Last updated: September 2026

Membership

  • Membership is personal and for private use only. It cannot be shared, transferred, sold, or used for resale.
  • Full discounts apply when the named member is travelling. A lower discount may apply when booking for other people.
  • Only one offer, voucher, discount, or price match can be used per booking.

Booking and payment

  • Please send booking requests at least 21 days before your travel, check-in, event, or service date.
  • Requests made less than 21 days before travel may be accepted only if availability allows. Extra charges or different cancellation rules may apply.
  • Quotes are valid for 2 hours. Prices and availability are confirmed only after payment is received and we send written confirmation.
  • Payments are normally made in GBP through an approved payment link, bank transfer, PayPal, or card payment.
  • Within 30 minutes of payment, please send your payment confirmation, the full legal names of all travellers, and their nationalities on WhatsApp 447990271189.
  • You are responsible for making sure names and travel details exactly match passports and other travel documents.

Discounts and price matching

  • Hotel price matching applies to comparable public base rates on Booking.com or Expedia.com.
  • Send a complete screenshot to WhatsApp 447990271189 within one hour of seeing a lower price.
  • Price matching does not apply to member-only, app-only, loyalty, voucher, cashback, package, or non-public rates.

Changes, cancellations and refunds

  • Bookings within 14 days of travel, check-in, or an event are normally non-refundable, unless the supplier’s terms or the law say otherwise.
  • Event, theatre, sports, attraction, and train tickets are normally non-refundable after purchase.
  • Refunds depend on the booking and supplier cancellation terms.

Third-party suppliers

  • Flights, hotels, transport, tickets, tours, and activities may be provided by independent suppliers with their own terms.
  • Unless we confirm otherwise, we act as a booking intermediary and cannot accept responsibility for supplier delays, cancellations, or changes, except where the law requires us to do so.
  • Nothing in these terms affects your legal consumer rights.