Privacy Policy

Who we are

UK Unseen operates a UK-focused service marketplace connecting users with independent partners. For privacy queries, contact us via the Contact page.

Data we collect

Depending on how you use the platform, we may process:

• Account details such as name, email, phone number, and role
• Partner application media and profile information you upload
• Service request details, payment metadata (including mock receipts in demo mode), and communication notes
• Essential technical data such as session cookies and security logs

How we use data

We use personal data to create and secure accounts, match requests with partners, operate admin workflows, improve platform reliability, and meet legal obligations.

Lawful bases

We rely on contract performance, legitimate interests (platform security and service improvement), legal obligation, and consent where required (for example marketing preferences and optional cookies).

Sharing

We share data with selected partners only as needed to fulfil a request you initiate, and with processors that help us run the platform (such as email delivery). We do not sell personal data.

Your rights

Under UK GDPR you may request access, rectification, erasure, restriction, portability, and objection where applicable. You can also lodge a complaint with the ICO.

Cookies

We use essential cookies for authentication and security. Optional cookies are only used with your explicit consent via the cookie banner.

Contact

To exercise privacy rights or ask questions, use the Contact page and include enough detail for us to verify and respond securely.